Return & Refund Policy

Effective Date: 6 October 2026

Thank you for shopping with Fruit & Bio.

We want you to have a satisfactory shopping experience. This Return & Refund Policy explains when products may be returned, replaced, or refunded.

1. Return Period

Customers may request a return within 14 calendar days from the date of delivery, subject to the eligibility conditions described below.

Certain products may not be eligible for return due to their nature, including products that are perishable, consumable, opened, used, or otherwise unsuitable for resale.

2. Return Eligibility

To be eligible for a return, the product should generally:

• Be unused and unopened

• Be in its original packaging

• Be in the same condition in which it was received

• Include the original order details or proof of purchase

For food, fresh, organic, or other consumable products, return eligibility may be subject to additional restrictions for hygiene, safety, quality, and regulatory reasons.

3. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, expired, incorrect, or materially different from what you ordered, please contact us as soon as possible after delivery.

Please provide:

• Order number

• Product details

• Description of the issue

• Photographs or videos of the product and packaging, where applicable

After reviewing the issue, we may offer a replacement, refund, or another appropriate resolution depending on the circumstances.

4. Refunds

Once an eligible return or refund request has been approved, we will initiate the applicable refund.

Refunds will generally be processed to the original payment method used for the order.

The time taken for the refund to appear in your account may depend on your bank, card issuer, payment gateway, or other payment provider.

5. Non-Returnable Products

Due to the nature of certain products, some items may not be eligible for return or refund, including:

• Opened or used consumable products

• Perishable products

• Products damaged after delivery due to improper handling or storage

• Products without their original packaging where packaging is required for return

• Products specifically identified as non-returnable on the Website

6. Return Shipping

Where the return is due to a damaged, defective, incorrect, or otherwise eligible product issue attributable to Fruit & Bio, we may provide an appropriate return or replacement solution.

For returns requested for reasons other than a product issue, return shipping charges may be the responsibility of the customer, subject to applicable law and the specific product policy.

7. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

If an eligible cancellation is approved after payment has been made, the applicable refund will be processed according to our refund procedures.

8. Contact Us

To request a return, replacement, cancellation, or refund, please contact us with your order details:

Fruit & Bio
Email: info@fruitandbio.com
Website: www.fruitandbio.com